• Do I have to be connected to the internet to use VETbuddy?

    • Yes.

  • Can clients access VETbuddy?

    • Yes. We have an inbuilt client portal, and mobile app.

  • Is a high speed connection required?

    • No, but it is recommended. Without a standard high speed connection functions like printing pdf files will be slow, however for the most common document needs, we provide html versions which are fast.

  • Can I access VETbuddy via a mobile phone or any device?

    • Yes! VETbuddy can be accessed from a tablet and mobile phone.

  • Is VETbuddy safe on the internet?

    • VETbuddy is completely safe. It is hosted on Amazon AWS. To date there is no known security breach.

  • Can I move my data from an older system?

    • Depending on the system, most data can be converted to some extent. We will evaluate your data and give you a detailed data transfer proposal. Most practices choose client and patient information, reminders and the receivables data.

  • Do I have access to my Data?

    • Yes. You will have access to the data tables. Export to CSV or Excel format of all important data files is available.

  • Does VETbuddy integrate with QuickBooks?

    • Yes.VETbuddywill integrate with major accounting software brands. Surcharges may apply

  • I currently run a paper based practice. Can I upload patient medical records?

    • Yes. You can scan and upload documents and images to the medical record

 

Licensing Terms and Agreements

  • Do you have to buy multiple licenses of the veterinary software for multiple computers?

    • No. Since VETbuddy is web based, no further licensing is required. The licensing is based on number of doctors using the software.

  • Do I have to sign a contract with VETbuddy?

    • No. Our agreement is governed by the VETbuddy Terms Of Service Agreement (http://thevetbuddy.com/support-terms/>click here).

  • Is there a charge for support?

    • Email support is included.

  • Can I try before I buy VETbuddy your veterinary software?

    • Yes. You can use the fully functional online demo at www.thevetbuddy.com

 

Support

  • Will your vet software eliminate the need for paper files?

    • Yes. VETbuddy supports a 100% paperless clinic, using prefilled new client, waiver and hospitalization forms that clients can sign on a tablet.

  • If we are having problems with VETbuddy how do we get help?

    • VETbuddy has online help files, and email support is available free of charge.

  • How is our staff trained initially on the vet software?

    • VETbuddy is designed to be intuitive and easy to use. When you start up, we provide up to 4 hours of online training, and additional training can be arranged for a fee.

  • Do I have to be a computer expert to use VETbuddy?

    • No. VETbuddy does not require any special software or hardware to work. VETbuddy is a cloud-based practice management software, that can be accessed via any browser on any computer. VETbuddy is designed to be intuitive and easy to use.

  • Can VETbuddy be customized for my practice?

    • Yes. VETbuddy is modular, and different users, or user groups, can be given access to different functionalities based on their daily work requirements. VETbuddy has an extensive range of settings that allows the clinic to choose different modules and different operational methods.

 

Software and Hardware Requirements

  • What Operating System do I need?

    • VETbuddy is usable on all devices and platforms. We recommend Chrome and Firefox browsers.

  • What are the hardware requirements?

    • Minimal. Any device that runs an internet browser.

  • What about Backup?

    • VETbuddy is hosted on Amazon AWS and daily data backup is automatic.

  • How do we export data out of VETbuddy?

    • All your data belongs to you. We can export the data and give it to you in Excel, text, PDF and image formats. Fees may apply depending on the volume and complexity of data that you require.